Project Manager / Operations Specialist

HyperIn, Helsinki, Finland

HyperIn

Helsinki, Finland http://www.hyperin.com/
How to apply

Send your application and CV (including salary request) to hr@hyperin.com.

Last application date
27/06/2014

HyperIn brings a game-changing solution for shopping mall management: how you MANAGE shopping malls, MONETIZE mall space and CONNECT with consumers visiting your mall. HyperIn is a 2012 Red Herring Top 100 Europe Winner in recognition as one of the leading private technology and innovation companies in Europe. For further information, please visit www.hyperin.com.

We are now looking for a Project Manager / Operations Specialist to join HyperIn Operations team. The Operations team is responsible for HyperIn customer service in all its forms, from service delivery projects and service desk operations to web application development and daily maintenance work. We are looking for a full-time candidate who will go above and beyond the strict scope of the job definition.

As a Project Manager / Operations Specialist, you are responsible for managing service delivery projects of HyperIn products, gathering requirements from customers to be used as a basis for HyperIn software development road map and constantly working towards improving customer service (including help desk) as well as HyperIn delivery and operations processes. You have a key role in making sure that our daily customer-interfacing processes run smoothly and customers are satisfied with HyperIn services.

We are looking for a candidate who has:
- Experience of working directly with customers and is passionate about customer satisfaction
- At least 1-2 years of project management experience
- Understanding of software business and previous experience of software service delivery
- Good problem-solving skills
- Excellent writing and communication skills in Finnish and English (Swedish and other languages considered a plus)
- Interest in learning new technologies and new skills

You are the right candidate for us if, in addition to the above, you are a "hands-on" type of a person who is not afraid to step outside comfort zone and are driven, energetic and care about the quality of your work. Even better if you understand software development, retail real estate business and / or help desk operations.

Depending on your background, we can tailor the role to suit your level of experience and strengths and can also include other tasks and responsibilities in your job description.

Job Type: Full time

Created: 03/06/2014

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